Warranty & Repair

We pride ourselves on serving our customers with the highest level of honesty and integrity.

Entry doors and garage doors are the gateway to your home, and a malfunctioning or broken door or window can quickly diminish the safety, energy efficiency and aesthetic appeal of your residence. If you are experiencing a faulty entry door or garage door and you’ve called around, you’ve likely found that many of our competitors are disinterested in even discussing repair options and immediately try to sell you a new door.
At Advanced Exteriors we pride ourselves on serving our customers with the highest level of honesty and integrity, which means if you don’t need a new door, we won’t try to sell you a new door, it’s just that simple. As with failing windows, there are two likely scenarios for entry doors and garage doors that are malfunctioning long before they should show signs of significant deterioration.

“Thanks a lot, Matt! We learned about your company though a coupon ad, but it’s your sales presentation that sold us. He was very friendly. Not at all pushy and very informative. If you value integrity and professionalism Advanced has the service you’re looking for.” —Hilda Austin

Signs of significant deterioration:

  • An entry door or garage door part is legitimately broken. If that’s the case, Advanced Exteriors can usually replace the part (as long as it is still being manufactured) and perform the necessary repairs. When it comes to a defective part (assuming the part is no longer under warranty), we will always provide you with an estimate for repair as well as total replacement, so that you can weigh the pros and cons and evaluate the overall costs associated with both options. Believe it or not, sometimes the cost of the replacement part plus the labor hours for the repair can add up quickly and approach the cost of a new door, in which case many of our customers opt for a new entry door or garage door because in the long term, the incremental cost often pays for itself. Ultimately, the decision is yours, and we will not push you to replace something that can be fixed, but we always like to give our customers options and ensure they have all the facts before determining whether to repair or replace.
  • Improper installation of the existing entry door or garage door. Sadly, more often than not, poor workmanship is to blame for “broken” doors. Depending on how recently this malfunctioning door was installed and assuming the physical door was not harmed as a result of poor installation, we can often re-install your existing door and “magically” bring your formerly “broken” door back to life! Unfortunately, we can’t always salvage improperly installed entry doors and garage doors, but when we can, we do. And as always, before we do any work, we will show you the cost differential between repairing and replacing, so you can weigh the pros and cons of both options before making a decision regarding how you would like to proceed.

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And rest assured that if you do decide to replace rather than repair, you won’t run into installation issues with your new entry door or garage door provided by Advanced Exteriors. We extend each and every customer a 10-year workmanship warranty for every product we install – from roofs and siding to windows and doors – meaning that in the unlikely event you have issues related to the installation of your replacement door (as opposed to product defect) within the first ten years of ownership, we will fix the issue at no cost to you. And if you’re wondering why we offer such a generous warranty as compared to our competition, the answer is simple. We employ well trained, highly skilled installation professionals who are committed to doing things right the first time, making the need for follow-up service the exception – not the rule.

We encourage you to reach out to us to learn more about our window repair services. We will gladly provide you with an in-home estimate to determine the extent of work that needs to be addressed to ensure your windows continue to provide your home with the protection and great look it deserves. Once we’ve had a chance to see the scope of the damage, we will work with you to put together a plan that meets your needs.

Contact us today to learn more about siding repairs by Advanced Exteriors or call us now to schedule a free estimate, 636-300-4500.